Update & restore

Update & restore is the process of doing an update or restore on the system using a bootable USB drive. This process does not affect the media drive.

Please note: If you experience any problems during updating or restoring the system, or any of these instructions are unclear, please contact the support team.

Warning: The system needs to be connected to the internet during this procedure

This process can be used to update to a newer OS image, or revert to a previous OS image

To tell what OS image your system is on please go to the help menu in Manager and select About Manager.

Please note: If you are updating from <= 3.0 your system will do a cold reboot as it performs firmware level updates to some of the components. Please don't be alarmed, just switch the system back on again using the power button

  • A 32Gb USB memory stick

  • A version of Rufus to turn it into a bootable disk. Make sure the volume name of the usb is: "REDISGUISE".

  • An internet connection to the machine you are re-imaging

  • Download and install a version of 7Zip

  • Download and unzip the multi file archive using 7Zip

  • OS images can be found here.

Please note: You do not need to extract all parts individually. Simply place them in the same directory and then use 7zip to extract the ISO by selecting any part. 7zip will automatically unzip all parts to create the image file.

  1. Download and unzip the multi file archive using 7Zip (NOTE: you will only need to unzip file 001):


  2. Create Bootable USB stick with the unzipped ISO.

  3. The settings should be:

    • Partition scheme - MBR

    • Target system - BIOS (or UEFI-CSM)

    • Volume label - automatically pulled from the ISO file

    • File system - NTFS

    Warning: These settings are critically important. The re-image process will fail if they are not set correctly.

  1. Insert the USB Device into the USB2.0 (white) port on the back of the system.

  2. Plug a keyboard into the other USB2.0 (white) port.

  3. Invoke boot options whilst your Pro Range system is booting by pressing the F11 key on the BIOS splash screen.

  4. Highlight your USB key from the menu and press the Enter key. Normally it is listed as the name of the Vendor of the USB key.

  5. Please be aware of the "Press any key to boot from USB" message as this will disappear quickly if you are running a version of Rufus prior to v3. After this message appears, you will need to press Enter once to boot into the USB and the re-imaging process will commence. This should take around 20 minutes to complete and will include three system restarts which will be part of the automated process.

  6. The system will boot up in a Windows in-activated state. Wait 20-30 seconds for Microsoft's servers to successfully authorise the system. With a mouse connected to any of the USB ports right-click on the start icon on the task bar and select system. This will prompt the system to update its activation state.

  7. You can download the latest version of the disguise software from here and you will be good to go!

Please note: performing a system restore from the new disk image will erase any valuable data on your system drive. Please ensure you make a back up of any essential files from your system (C:) drive before initialising this process. The process does NOT destroy any media or projects on your media drive.