GX 2 Update System

The processes for restoring and reimaging a server.

Overview

Internal system restore is the process of doing a factory restore on the system.

REDISGUISE is the process of doing an update or restore on the system using a bootable USB drive.

Neither of these restore processes affects the media drive of the server.

Internal Restore

This procedure will only work with OS version 10 and greater.

To locate your OS version please go to d3manager- Help - About d3manager.

Warning

The system needs to be connected to the internet during this procedure. If it is not, or it loses internet connection during the process - windows activation will fail.

Re-imaging the system

1. Hold down shift whilst restarting the system.
   
2. Select Use another operating system
3. Select Reset OS.
   
4. The system will reboot into the internal re-imaging system which will reinstall the Operating System and revert to factory settings.

Activating windows

Windows should activate automatically, as long as the machine is connected to the internet for the duration of the re-imaging process.

If windows does not activate during the re-imaging process, follow these steps.

1. Wait for a few minutes after the re-imaging process has completed to allow the server time to activate Windows.
2. Navigate to the System tab by right clicking on the Windows start menu and selecting System.
3. In the System window, check to see if you have valid Windows license information visible. If you do not, contact the Disguise support team.

REDISGUISE

Note

If you experience any problems during updating or restoring the system or if these instructions are unclear, please contact the support team.

The system needs to be connected to the internet during this procedure.

This process can be used to update to a newer OS image or revert to a previous OS image.

To tell what OS image your system is on please go to the help menu in Manager and select About Manager.

You will need

• A 16GB USB memory stick
• A version of Rufus to turn it into a bootable disk. Make sure the volume name of the USB is: “REDISGUISE”.
• An internet connection to the machine you are reimaging.
• Download and install a version of 7Zip
• Download and unzip the multifile archive using 7Zip.
• OS images can be found here.

Note

You do not need to extract all parts individually. Simply place them in the same directory and then use 7zip to extract the ISO by selecting any part. 7zip will automatically unzip all parts to create the image file.

Create Bootable USB device

1. Download and unzip the multi-file archive using 7Zip (NOTE: you will only need to unzip file 001):
2. Create Bootable USB stick with the unzipped ISO. The settings should be:
   • Partition scheme - MBR
   • Target system - BIOS (or UEFI-CSM)
   • Volume label - automatically pulled from ISO file
   • File system - NTFS
   • Add fixes for old bioses - Please Check on newer rufus versions

Warning

These settings are critically important. The re-image process will fail if they are not set correctly.

Note

On the latest versions of Rufus you may see this warning. This is expected and does not apply to current Disguise hardware. Please click OK to continue as normal.

Booting into the USB

Warning

You must use the white USB 2.0 ports on the rear of the system for the re-image to work. You cannot re-image using the USB 3.0 ports.

1. Insert the USB Device into any of the USB ports on the rear of the server.
2. Reboot the server and hold down the delete key to enter the BIOS.
3. Navigate to Hard drive BBS systems and ensure that the USB is selected as port 1, if this is not visible ensure the stick is made correctly and the USB has been inserted in to one of the rear USB ports.
4. Exit this menu and navigate to BOOT override.
5. Select the USB drive you inserted in the read as the BOOT DISK - do NOT save the boot order settings.
6. The system will now reboot once the OS is selected. The server will then enter the reimage state.

Warning

Performing a system restore from the new disk image will erase any valuable data on your system drive. Please ensure you make a back up of any essential files from your system (C:) drive before initialising this process. The process does NOT destroy any media or projects on your media drive.