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GX 2C Redisguise

  1. Hold down shift whilst restarting the system.
    On screen keys Restart
  2. Select Use another operating system Select OS
  3. Select Reset OS.
    Reset OS
  4. The system will reboot into the internal re-imaging system which will reinstall the Operating System and revert to factory settings.

Redisguise is the process of updating and restoring on the system using a bootable USB drive.

To identify which OS image your system currently runs, please go to d3Manager > Help and select About Manager.


  • A 16GB USB memory stick
  • A version of Rufus to turn it into a bootable disk. Ensure the volume name of the USB is: REDISGUISE
  • An internet connection to the machine you are re-imaging
  • An OS image from the Hardware OS Imaging.

  1. Download the ISO from the Hardware OS Imaging.
  2. To create a Bootable USB stick open Rufus, click Select and browse to the downloaded ISO. Then click Start.[2]

The Partition scheme, Target system, and File System fields should appear automatically.[2]

Rufus settings

The settings should be [3]:

  • Partition scheme - MBR
  • Target system - BIOS (or UEFI-CSM)
  • Volume label - automatically pulled from ISO file
  • File system - NTFS
  • Advanced Drive Properties[4]
    • Add fixes for old BIOSes (extra partition, align, etc)
    • Use Rufus MBR with BIOS ID | 0x80(Default)
  • Advanced Format Options
    • Quick format
    • Create extended label and icon files.

  1. Plug the USB Drive into your Disguise server and switch it on.
  2. To enter the BIOS, wait for the Disguise logo to appear and then continue pressing the Delete key until the BIOS screen appears. You can navigate the BIOS using the arrow keys.
  3. Navigate to the Boot tab.
  4. Select Hard Drive BBS Priorities.
  5. Change Boot Option #1 to your USB thumb drive (the name will look different depending on the manufacturer of the drive).
  6. Press ESC to return to the main section.
  7. Navigate to the Save & Exit tab (Do not Save & Exit the BIOS itself).
  8. In the Boot Override section, select the USB that matches the name of your USB manufacturer. DO NOT select the one that starts with UEFI.

The Redisguise process will run automatically until the re-imaging has completed [5]. The system will reboot and run scripts on start-up. Please ensure you allow these to finish before beginning any other processes.

A log file will be automatically generated and stored on the USB memory stick. If you experience any problems during updating or restoring the system, or any of these instructions are unclear, please contact Disguise support team along with the log that is stored on the USB.


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