SMC Troubleshooting

The following troubleshooting advice applies to both SMC Mk I and SMC Mk II. Any platform specific troubleshooting steps are contained in their respective pages!

How to restart

Without removing power from Disguise server:

• Navigate to Install an update page - ip.address:9998
• Click ‘Restart System’ on top navigation bar of the page.
• If the reboot method above does not work then perform a cold boot.

OLED

Front screen is blank/jumbled data/frozen

• Follow ‘How to restart ’ to restart the system and see if the screen starts working again.
• If the screen is not fixed try to install an update (either the same or newer version if available).
• If the screen is still frozen or not working after trying BOTH of the restart methods then contact support.

Caution

There is a known issue presently found on VX1, VX2, and VX4 hosts, where upon a re-image/OS update, the OLED becomes jumbled. This is related to a manufacturing fault and is automatically accounted for in later OS versions. It can also be fixed by downgrading SMC Mk I firmware to 5.0.5 or earlier manually.

MGMT

MGMT IP stuck on Link Down

This means that there is a problem with the physical network connection

• Check all cables are plugged in correctly and functional
• Check that any network infrastructure such as switches are powered on and connected
• Check that connected network cards are enabled

MGMT IP stuck on Assigning IP

Generally means that the physical layer is operating correctly but there are problems in the network stack configuration

• Check that the network is on the correct subnet: If the IP is of type 169.254 then link-local so subnet is 255.255.0.0.
• If connected to DHCP server then check this can ‘see’ the system.
• If connected directly to a windows computer, install Bonjour and/or give the NIC an IP in the correct subnet. (Link-local addressing on the side should sort out any address conflicts).

MGMT IP assigned but still can’t connect

• If connected straight to a windows computer, install Bonjour and/or give the NIC an IP in the correct subnet. (Link-local addressing on the side should sort out any address conflicts).
• If connected to DHCP server then check this can ‘see’ the system.
• Try accessing the webpage via the Disguise server itself (see Connecting Internally).
• If all else fails try restarting both ways.