Cloud Troubleshooting

Disguise Cloud has some known issues that we are working hard to fix.

The sign in button has stopped working when the browser was closed during sign-up.

If this happens:

1. Restart your computer. Going offline and restarting will cause Designer to sign out of the cloud.
2. Sign back in once the computer has restarted and is connected to the internet.

”Get your D3 licence” message on D3 manager

This will be updated to “Get your Designer licence” in the next update. Designer and d3 have been used interchangeably by the Disguise Community. Designer is the formal name for our product.

Disguise Cloud avatar is cropped

This will be fixed in the next update.

Cloud login on Designer is not yet localised

Localisation is a key feature planned for a later release.

Create a support ticket from the Cloud Dashboard

1. To create a support ticket, click on your avatar photo.
2. From the pop-up menu, click on Contact Support.
3. Type your feedback into the input box and click on Submit Feedback.

If you are unable to log in or raise a ticket from Cloud Dashboard, please contact Cloud Support.