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Generating diagnostic archives

Manager allows you to create diagnostic zips. A diagnostic zip is a zip file containing all relevant files need for diagnosing any issues with the software. When contacting support, we may ask you for this file.

  • The entire project excluding the VideoFile and the DxTexture folder. Please send these separately in case they might help to debug your issue.
  • Console files.
  • Hardware, system and licensing information about the machine.
  1. Open the Manager.
  2. Select the project name.
  3. Go to the Help menu and choose Create project/system diagnostic.
  4. The diagnostic zip file will be created in you projects folder.

Create project diagnostic Create project diagnostic

Create system diagnostic Create system diagnostic