Generating diagnostic archives
Manager allows you to create diagnostic zips. A diagnostic zip is a zip file containing all relevant files need for diagnosing any issues with the software. When contacting support, we may ask you for this file.
A project diagnostic zip contains
Section titled “A project diagnostic zip contains”- The entire project excluding the VideoFile and the DxTexture folder. Please send these separately in case they might help to debug your issue.
- Console files.
A system diagnostic zip contains
Section titled “A system diagnostic zip contains”- Hardware, system and licensing information about the machine.
To create a diagnostic zip
Section titled “To create a diagnostic zip”- Open the Manager.
- Select the project name.
- Go to the Help menu and choose Create project/system diagnostic.
- The diagnostic zip file will be created in you projects folder.
Create project diagnostic
Create system diagnostic