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Disguise User Guide

Known Issues

There are known issues when running Designer on some machines.

Macbook Pro Retina driver issues

In 2012 Apple released a range of Macbook Pro’s with Retina displays containing the NVidia 650M. Apple shipped a set of Bootcamp drivers (used to support Windows on a MBP) with these machines and have since released updates. The Bootcamp drivers that ship with the Macbook Pro present varying screen resolutions to the program as it tries to start. This can cause failure to start issues for Designer.

Solution

Install the latest NVidia Drivers for the 650M from http://www.nvidia.co.uk/page/drivers.html

Disable Aero Theme:

  1. Right-click on the Windows Desktop.
  2. Click Personalize.
  3. Select the ‘Windows 7 Basic’ theme.

Disable Aero Peek Preview (in Windows 7)

  1. Right-click the Windows task bar and choose Properties.
  2. Disable the check box: Use Aero Peek to preview the desktop.

Completing these three actions should solve the majority of issues with the Retina Macbook Pro. However, if you are still facing issues, please contact the Support Team.

Viruses and malware

Viruses and other malware are potential problems that should be considered when using any software.

One option you can use to scan your machine for viruses and malware without reducing performance is ClamWin. ClamWin is an open source virus scanner that does not have any active background scanning and can be run from a USB pen drive or other. You can also download ClamWin Portable, which is a very handy portable app.